Privacy Policy

1. Information We Collect

When you use AllServiceMiami to request contractor quotes, we collect the following categories of information:

• Contact information: First name, last name, phone number, and email address
• Location information: Street address, city, and ZIP code within Miami-Dade County
• Service information: A description of your project or problem, service category, and preferred contact method
• Technical information: IP address, browser type, device type, referring URL, and pages visited on our site
• Cookie data: Session identifiers, analytics preferences, and site usage patterns (see Section 5)

We do not collect payment card numbers, Social Security numbers, or government-issued ID information from homeowners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service matching: To connect you with up to three verified contractors in our network who serve your ZIP code and specialize in your requested service
• Phone verification: To send a one-time SMS verification code via Twilio to confirm your phone number before distributing your lead
• Communications: To send you status updates, confirmations, and follow-up messages regarding your service request via phone, text, or email
• Analytics and improvement: To understand how visitors use our platform and improve our matching algorithms and user experience
• Marketing: To send you promotional messages about our services. You may opt out of marketing communications at any time by replying STOP to any text message or clicking "unsubscribe" in any email
• Fraud prevention: To detect and block fraudulent or spam submissions
• Legal compliance: To comply with applicable laws and respond to lawful requests from public authorities

3. Sharing Your Information

We share your personal information only in the following circumstances:

• With contractors in our network: Your name, phone number, email, address, ZIP code, and project description are shared with up to three matched contractors so they can contact you with quotes. These contractors are independent businesses, not employees of AllServiceMiami.
• With service providers: We use trusted third-party providers (including Twilio for SMS, Stripe for contractor billing, and analytics platforms) who process data on our behalf under confidentiality obligations and are prohibited from using your data for their own purposes.
• For legal reasons: We may disclose information if required by law, court order, or to protect the rights and safety of AllServiceMiami, our users, or the public.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

4. TCPA Consent

By checking the consent checkbox on our lead submission form and clicking submit, you expressly consent — on behalf of yourself and any authorized users of the submitted phone number — to receive autodialed and pre-recorded calls, text messages (SMS), and emails from AllServiceMiami LLC and the contractors in our network at the phone number and email address you provide, even if your number is on a national or state Do-Not-Call registry.

Message frequency varies. Standard message and data rates may apply. This consent is not a condition of purchase.

To revoke consent and stop receiving text messages from AllServiceMiami, reply STOP to any text message we send. To stop receiving emails, click the unsubscribe link included in any marketing email. To revoke consent to receive calls, contact us at privacy@allservicemiami.com.

5. Cookies

We use cookies and similar tracking technologies to operate and improve our platform. The types of cookies we use include:

• Essential cookies: Required for the site to function, including session management and form state preservation
• Analytics cookies: Used via Google Analytics and similar tools to understand traffic patterns and improve performance
• Preference cookies: Used to remember your choices (such as selected city or service category) across sessions

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may prevent some features of the site from functioning correctly. We do not use cookies for cross-site behavioral advertising.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our servers
• Restricted access to personal data — only staff with a legitimate business need can access it
• SMS verification to confirm phone number ownership before lead distribution
• Regular review of our security practices

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at privacy@allservicemiami.com.

We retain your personal information for as long as necessary to provide the services you requested and comply with our legal obligations, typically no longer than 24 months from the date of your last interaction with our platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-out of marketing: Opt out of receiving promotional communications at any time

To exercise any of these rights, please send a written request to privacy@allservicemiami.com. We will respond within 30 days. We may need to verify your identity before processing your request.

8. Children's Privacy

AllServiceMiami is intended for use by adults 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us at privacy@allservicemiami.com.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and post a notice on our website. We encourage you to review this policy periodically. Your continued use of AllServiceMiami after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Us